Booking directly
brings benefits

Book now
+39 333 6828717 +39 0471 774 444 info@saslong.eu

Can i help you ?

ask.good.answer.

Have a simple and Smart stay at Saslong

Simple conditions. Immediate respons. Smart!

Do you still have some questions about the booking, our prices or our services?
Here you will find some answers.

We gathered some of the most common questions. Click on the desired topic to find questions and answers.

If you still want to ask us something, we'll be happy to answer you!
Tel.: +39 0471 774 444
E-Mail: info@saslong.eu

What is included?

Included services

Optional services
Great services for convenient prices

External Services

Questions about the booking

What do I have to do to book a room at the SASLONG SMART HOTEL?
There are three options:

1) Online reservation at the most convenient price (guaranteed best price):
Fast and easy in just 3 clicks. This helps us save time and that means you save too!
For a fast and easy reservation: Use the online reservation system to guarantee a room at the SASLONG SMART HOTEL. It's easy and you'll save time and money! If you have any other questions, please call us.
[ Online booking ]

2) Reservation with telephone assistance
The SASLONG SMART HOTEL reservation office is open from 8 am to 10 pm. The reception staff will be happy to help you.

Please call: (Tel. +39 0471 77 44 44)
Advance payment with credit card and you will receive a written confirmation from the SASLONG SMART HOTEL within three hours (hours 8 am to 10 pm).

Our bank details:
IBAN:  IT 82 K 08238 58680 000302026759
Bank:  Raiffeisenkasse Gröden
SWIFT:  RZSBIT21255

3) Reservation by fax, e-mail or letter
More time is required to use this system. Reservations received with this option will be processed in 4 hours. The hotel accepts payments with credit card, bank transfer or postal money order.

Our fax number:
Fax +39 0471 774477

Our postal adress:
SMART HOTEL SASLONG
I-39047 S. Christina Val Gardena
Dolomites – South Tyrol – Italy

Questions concerning groups

For groups of 25+ persons
We will be happy to host all of your travel group!
For booking and information contact us at: busfriendly@saslong.eu
Group bookings on portals like booking.com, expedia.com or others wan't be accepted.

Questions concerning prices

What is the Best Price Guarantee?
Saslong.eu with guarantee is always the best way to make reservations at our hotel.
The SASLONG SMART HOTEL, through Saslong.eu, offers the best price guarantee. This means that we guarantee that no other site will offer you a lower price for a room at the SASLONG SMART HOTEL. Best Price Guarantee for services that can be booked at the hotel (ski school, ski service, taxi, mountain climbing guide, etc.)
You will receive the best price off the price list.

What prices are offered by the SMART SASLONG HOTEL?
[ To the price calculator ]

What do prices refer to?
All prices are in Euro, and are per person per night and only include the overnight stay.
You can personalise your stay with a wide choice of optional services, paying only for what you really use.

How much does it cost to park at the SASLONG SMART HOTEL?
There are enough parking spaces outside or in the garage. Parking is free!

How much does breakfast cost at the SASLONG SMART HOTEL?
Rich breakfast buffet with homemade cakes, fresh-baked croissant, sausages, cheese, yogurt, juice, freshly squeezed orange juice, scrambked egg, fried egg € 11,00
Children up to 14 years eat for free!

Questions about the opening hours

CHECK IN
What are the hours of the SASLONG SMART HOTEL reception?
At the SASLONG SMART HOTEL the reception is open every day from 7:30 am -11:30 am and from 3:00 pm -7:00 pm.

When can we check in to the hotel?
On your arrival day check in begins at 3 pm.

Do you expect to arrive late?
Please contact our reservation centre by 7 pm on your expected arrival day. We will give you all the instructions you need to complete the Self-Service CHECK IN procedure.
We will send the instructions to you per e-mail, SMS or Whatsapp! Fast, Easy and Smart so you don't have to rush!

Was you journey better than expected and you arrived early?
If the room is available, you can check-in from 7:30 h in the morning, for just 10,00 Euros per Room.

You don't want to loose any of you precious holiday time with paperwork?
Fill out our check-In forms from home and save time once you arrive!
[ To the registration form ]

CHECK OUT
On your departure day you must check out by 11 am.

Enjoy the day fully?
It may also be possible to have a LATE CHECK-OUT by 7 pm (if the room is available) but only after making arrangements with the reception. In this case you will be charged an additional fee of € 10.00 per person.

Questions about payment

Do I need a credit card to make a reservation?
You will need a credit card to make an online guaranteed reservation for your stay at the SASLONG SMART HOTEL (through Saslong.eu).

Can I make a reservation through saslong.eu even without a credit card?
At saslong.eu you must have a credit card to make a reservation.
For a written or telephone reservation you can also pay by bank transfer.
If you go directly to the Reception without a reservation, you can pay also in cash.

What credit cards can I use to pay for my stay at the SASLONG SMART HOTEL?
The SASLONG SMART HOTEL accepts Visa and Master Card.

Cancellation Policy

How are the cancellation policy at the SMART HOTEL SASLONG?
14 days before date of arrival: you can modify your dates, modify the guest details, add special request or cancel your entire reservation.

If you cancel or modify later, and in case of no-show: it will be charged the total price of the reservation.

In case of early departure or late arrival:
In low season: 100% of the total price of the reservation will be charged.
In high season: 100%of the total price of the reservation will be charged.

In case of NO-SHOW: 100% of the total price of the reservation will be charged.

Hint!

We suggest that you take out a trip cancellation insurance policy for 8,- Euros . In this case you will be reimbursed for the entire amount of your stay.
[ To the Cancellation Policy ]