Frequently Asked Questions about Smart Hotel Saslong in Val Gardena - Dolomites

Yes, our buffet breakfast is automatically included for our guests upon room reservation. Buffet breakfast hours are from 7:30 AM to 10:30 AM.

The Courtesy Breakfast is a small complimentary breakfast available from 6:30 AM to 7:30 AM, before the official buffet opens. We designed this service for those who need to leave early and prefer not to travel on an empty stomach. Please note that as a courtesy service for early departures, it does not offer the same variety and completeness as our full buffet served from 7:30 AM.

Smart Hotel Saslong does not offer half-board. This choice is designed to guarantee you maximum freedom: you can decide every day where to dine and discover the local cuisine on your own. If you prefer to stay at the hotel, we look forward to seeing you at our Blue Restaurant with an à la carte menu (open daily, except Wednesdays).

You will find parking spaces available both in the outdoor area of the Smart Hotel Saslong and in our garage. A guaranteed parking space costs €8.00 per day and must be requested in advance at reception.

For bus parking, it is mandatory to request prior permission from the property, as availability is limited. The cost is €32 per day. Without prior notice, we cannot guarantee a space, and you will have to find alternative parking independently.

Smart Hotel Saslong has two charging stations (one specific for Tesla and one universal). The power is 11kw/h at a cost of €6 per hour, for a maximum charge of 3 consecutive hours. The service cannot be booked in advance and depends on current availability; for activation, please contact reception during office hours.

Yes, at Smart Hotel Saslong you can easily check in even outside office hours thanks to our Self Check-In Desk.

Wi-Fi access is free and unlimited throughout the property. No password is required: simply log in to the access portal.

You can leave your luggage in a private room for €10 per day. The service is subject to availability, so we recommend booking in advance.

Yes, it is possible to have your luggage delivered in advance upon notification and confirmation by the Smart Hotel Saslong reception team. The suitcases will be stored in a private room at a cost of €10 per day.

Yes, Smart Hotel Saslong has a self-service laundry open 24/7. The cost is €5 per wash cycle and €5 per drying cycle (machines only accept €0.50, €1, and €2 coins). You can also iron your clothes in the laundry room by requesting an iron at reception.

In the hall, you will find a telephone available to call Limousine Service Dolomiti directly at +39 335 6345264. For other options, you can consult the taxi list at this link: valgardena.it/en/taxi/

Smart Hotel Saslong is designed to comfortably accommodate families with children over the age of 3.

The property reserves the right to charge the credit card provided to cover: material damage to property or furnishings, failure to comply with regulations (such as smoking in the room or unauthorized pets), and unpaid extras (minibar, restaurant extras, etc.). Such charges will be documented and notified to the guest via email, with photographic evidence or receipts attached.

Smoking is not allowed inside the rooms of the Smart Hotel Saslong, which are equipped with sensitive smoke detectors; please note that a penalty of €150 will be charged in case of non-compliance. Smoking is permitted on private balconies and in common outdoor areas. If your room does not have a balcony, you can use the common one at the end of your floor's corridor or the garden on the 4th floor.

Yes, the tap water is potable and safe to drink, as it comes directly from our private spring.

Yes, you can request bandages, gauze, disinfectants, and ice at reception or from the Blue Restaurant team. Please note that in Italy, a hotel (or any non-medical business) cannot administer or distribute medication to customers for legal and medical liability reasons.

Yes, you can request a packed breakfast for €25 per person. It must be requested at reception no later than 7:00 PM the previous day.

You can contact the Smart Hotel Saslong reception if you need to print files.

Yes, we offer different types of products that vary according to the season. Regarding beverages, you can try our local products such as Dolomites IGT wines, Blue Beer, Blue Saslong Gin, and Red Ama.ro Saslong.

For us, being "smart" means constantly searching for innovation aimed at flexibility for the guest and simplification for a worry-free stay.

To secure your room, you can choose between two methods:

• Online: Through the portal on our official website, where you can check availability and prices in real-time.
• Phone: By contacting the Alpstay reservations office, open daily from 8:00 AM to 9:00 PM.

For bookings made on sites other than ours (such as Booking.com or Expedia), any changes must be managed and approved directly by the respective portal. Please contact their customer service. If needed, we are still at your disposal via email at info@alpstay.eu or at +39 0471 77 4444.

To confirm the reservation, we require a credit card as a guarantee with an available balance at least equal to the total amount of the stay and chosen services. The card must be valid and will be used for the final charge of the reservation.

Yes, each room type at Smart Hotel Saslong has a maximum capacity that must be respected. It is not possible to stay in numbers exceeding those indicated:

• Double Room: max. 2 adults (or 1 adult and 1 child).
• Triple Room: max. 3 adults (or combinations of adults and children up to 3 people).
• Quadruple Room: max. 4 adults (or combinations of adults and children up to 4 people).

We invite you to send us an email to info@alpstay.eu so we can verify your request. If possible, we will modify your reservation based on availability and the conditions of the selected rate, within the free cancellation terms. In case of changes, the reservation will be updated, adapting the price to the new requested modifications.

For reservations made directly with the hotel, cancellation requests must be sent exclusively by email to info@alpstay.eu, indicating the reservation number and the name of the holder. Cancellations communicated by phone or through messaging services will not be accepted.

All rooms at Smart Hotel Saslong are furnished and arranged identically. If you have special needs, we invite you to stop by the office in the morning, and we will do our best to accommodate you. In case of technical faults or an uninhabitable room, you can contact us immediately via the emergency number.

If you have seen a rate on Booking.com and wish to check for any direct booking advantages, we invite you to call our reservations office at +39 0471 77 4444 or email us at info@alpstay.eu: we will be happy to check if there are special offers available for your period.

At Smart Hotel Saslong, the room is available for check-in from 3:00 PM. Check-out must be completed by 11:00 AM. Please note that to ensure the punctuality of our cleaning service, a surcharge of €20 will apply for late check-outs up to 11:30 AM; after 11:30 AM, the surcharge will be €50.

We do not offer the possibility of an early check-in. This is because we want to guarantee our housekeeping team the necessary time to clean your room with the utmost care and ensure everything is perfect for your arrival. If you arrive in the morning, you can still park your car at the hotel; the room will be ready for you starting from 3:00 PM.

No problem! If your arrival is scheduled after 7:00 PM, we will send you an email or WhatsApp message in advance with all the instructions for Self Check-in. This way, you can manage your arrival independently, quickly, and smartly, traveling in total peace of mind. Please remember to ensure you have provided your contact details correctly to the hotel.

We do not offer a late check-out service. If you wish to stay longer in the area, you can use our private luggage storage at a cost of €10. As this service is subject to availability, we recommend booking it in advance.

Our reception team is at your disposal from 7:30 AM to 11:30 AM and from 3:00 PM to 7:00 PM.

To allow our local suppliers to deliver fresh products and our team to set up a rich and well-kept buffet, opening is set for 7:30 AM. Don't worry, as the ski lifts open at 8:30 AM, you will have plenty of time to enjoy your breakfast calmly. If you need to leave very early, you will find our Courtesy Breakfast from 6:30 AM to 7:30 AM for a quick snack.

You can contact the general Alpstay Hotels number at +39 0471 774444, where an operator will answer until 9:00 PM. Afterwards, you will find our colleagues in the restaurant until 11:00 PM. In case of a technical emergency, the dedicated number indicated on both the self check-in desk and the reception totem is always available.

Breakfast: 7:30 AM – 10:30 AM

Reception: 7:30 AM – 11:30 AM & 3:00 PM – 7:00 PM

Courtesy Breakfast: 6:30 AM – 7:30 AM

Bar: 3:00 PM – 11:00 PM

Restaurant: 6:00 PM – 9:30 PM (Closed on Wednesdays)

Laundry & Smart Hub: 24/7

At Smart Hotel Saslong, you can book double, triple, and quadruple rooms. All our rooms are furnished with high-quality larch wood and enriched with design elements by Italian architect Antonio Citterio.

You can express your preference for a room with a balcony at the time of booking. We will do our best to accommodate your request, but absolute availability cannot be guaranteed.

No, it is not possible to add extra beds to the rooms as this would exceed the maximum occupancy capacity set for each room category.

For hygiene reasons, you will not find kettles in the rooms; however, you can get hot water from the dispenser in the Smart Hub on the ground floor.

Rooms at Smart Hotel Saslong do not have a fridge. However, in case of medical necessity (e.g., storing medication or insulin), the reception will gladly arrange a private refrigerator for you.

Smart Hotel Saslong provides shampoo, conditioner, and body/hand soap in solid bar form. This decision was made to provide an eco-friendly, zero-plastic solution with high-quality local natural products, free of silicones and parabens. Of course, you are free to bring your own favorite products.

Cleaning is done daily: simply place the appropriate sign on the outside door handle. Upon arrival, you will find a set of towels (face and body) for each guest. During your stay, we will perform general cleaning and change towels only if they are left on the floor.

Yes, every room is equipped with a practical travel hairdryer with a maximum power of 1900W.

Smart Hotel Saslong does not have equipment suitable for children under 3 years old (cots, cradles, bed rails, etc.).

The property was built in compliance with current legal regulations. However, for full transparency, we inform you that we are not a specialized facility in this field and may not be able to meet very specific technical requirements.

In case of technical issues with the TV, please contact the reception by 5:30 PM so that we have time to contact the technician.

We will do our best to satisfy your preferences if communicated in advance, but we cannot guarantee specific room numbers or floors. Please also note that images on the website are for illustrative purposes: your room will maintain the standard of the chosen category, but there may be slight differences in layout or details.

We recommend checking if the temperature regulator on the wall radiator is on or off and setting it to your preferred level. We suggest keeping the bathroom door open: since it has underfloor heating (non-adjustable), it will help heat the room faster. The general heating is programmed in time slots at a standard temperature of 22°C.

In the room: Safe, TV, towels, glasses, hairdryer, shampoo and solid soap, toilet paper.

At reception (upon request): Shower cap, slippers, razors, sewing kit, toothbrush, and toothpaste.

The bathroom features a toilet with a side spray, bidet, sink, walk-in rainfall shower, mirror, and a small shelf.

To ensure proper ventilation as required by hygiene regulations, the fan activates automatically with the light and remains running for 15 minutes after the light is turned off.

The rooms at Smart Hotel Saslong are arranged laterally to the structure; therefore, we do not have rooms with direct frontal views of the mountains. If the room change request is for this reason, we cannot guarantee it. If you wish to enjoy the view, you can access the common balconies located at the end of the corridors on the 1st, 2nd, and 3rd floors.

As standard, beds are set up as doubles; upon advance request, it is possible to separate the beds. Triple rooms have one double bed (separable) and a third bed with a length of 180cm. Quadruple rooms have bunk beds. Beds are configured in the traditional South Tyrolean style with separate single duvets.

Until 11:00 PM, you can contact the restaurant team for a new key. After that time, please contact the emergency number.

You can easily contact the reception team to request extra linens or pillows. Our team is available in the office for these needs until 7:00 PM.

If you suffer from allergies, please let us know in advance, and we will prepare your room with hypoallergenic bedding.

Smart Hotel Saslong does have connecting rooms. Since the number is limited, availability is only guaranteed upon advance request during the booking phase and based on actual remaining availability. If they are not available, our team will still do their best to assign you rooms that are close to each other.

We do not have specific single rooms. If you wish to stay alone, you can book a double room for single use: in this case, the room rate remains the same, while the city tax will be applied for only one person.

To organize a group stay, we kindly ask you to send a specific request exclusively to our email address info@alpstay.eu. Our dedicated office will support you in every stage of planning.

For bookings of more than 5 rooms, different conditions apply compared to the standard ones listed on the website. Our reservations office will contact you directly to provide all the details and updated group conditions.

For groups, we offer personalized quotes with dedicated rates, which vary based on the requested season and the actual availability of the structure.

The property reserves the right to request different cancellation conditions from the ordinary ones for bookings of more than 5 rooms. More information can be obtained by contacting the property.

No, we do not accept group bookings made through third-party portals. If our office detects multiple bookings on such channels that can be traced back to a single group, we will contact the booker directly to transform it into a direct booking, applying the relevant group conditions and rates.

Upon confirmation, we will require a credit card as a guarantee. The balance must then be paid according to the deadlines agreed with the reservations office, via our secure SSL payment link or via bank transfer.

You can pay for your stay using the following methods:

• Credit Card (Visa or Mastercard): For all bookings made online or by phone.
• Bank Transfer: Accepted only if previously agreed upon with our reservations office.
• Cash: Can be used only in case of direct check-in at the reception without a prior reservation.

No, to confirm and guarantee your reservation, it is always necessary to provide valid credit card details.

At Alpstay Hotels, we accept Visa and Mastercard. Please note that we do not accept American Express.

For reservations with a refundable rate, Smart Hotel Saslong will charge the total amount to the credit card provided starting from the 5th day before your arrival date.

For non-refundable rates, the full amount of the stay is charged at the same time as the booking confirmation.

Payment by bank transfer is only possible if previously agreed with our team. In any case, the payment must be credited at least 24 hours before the free cancellation deadline of the reservation.

Our bank details:
IBAN: IT 82 K 08238 58680 000302026759
Bank: Cassa Raiffeisen Val Gardena
SWIFT: RZSBIT21255

Please provide us with your billing details at the time of booking or, at the latest, by the time of check-in (via email, WhatsApp, or at reception). Please remember that it is not possible to request an invoice after check-out; if tax details are missing, a standard non-editable receipt will be issued.

Smart Hotel Saslong always requires advance payment for your stay. Without the settlement of the reservation, room availability cannot be guaranteed.

Yes, but please keep in mind that once the reservation is paid in advance, it automatically turns into a non-refundable reservation. From that moment on, it will no longer be possible to request a free cancellation or a refund of the amount.

We require full payment of the amount 5 days before your arrival. The balance can be paid via credit card, secure SSL payment link, or instant bank transfer.

We would be happy to issue a voucher for the value of your choice, usable within one year at all Alpstay Hotels, our restaurants (Blue Restaurant and Bistrot B24), and for exclusive Alpstay experiences. Please note that once issued, the voucher is non-refundable.

The reservation requires a credit card as a guarantee, with a credit limit at least equal to the total amount of the rooms and services booked. The reservation can be cancelled free of charge until 11:59 PM on the 6th day prior to the arrival date. Starting from the 5th day before the arrival date, the hotel will charge the total amount of the booking to the credit card provided. This amount will be retained as a 100% penalty in the event of cancellation, modification, or no-show. Should the penalty be applied, no refunds, vouchers, or future credits will be issued under any circumstances. The cancellation terms stated above do not apply to group bookings or special periods, for which different cancellation policies apply.

The reservation requires a credit card as a guarantee, with available credit at least equal to the total amount of the rooms and services booked. The reservation must be settled at the time of booking; the hotel will immediately charge the total amount of the reservation to the credit card provided. This amount will be retained as a 100% penalty in case of cancellation, modification, or no-show. If the penalty is applied, no refunds, vouchers, or future credits will be provided under any circumstances.

With a refundable rate, the reservation can be canceled free of charge up to 6 days before the expected arrival. From midnight 5 days before arrival, in case of cancellation, the entire amount of the stay will be kept as a cancellation penalty.
With a non-refundable rate, a cancellation penalty equal to the total amount of the stay will always be applied in case of cancellation.

For reservations made directly with the property, cancellation requests must be sent exclusively by e-mail to info@alpstay.eu , clearly stating the reservation number and the name of the booking holder. Cancellations made by phone or via messaging services will not be accepted.

We recommend taking out our travel cancellation insurance. You are covered in case of:

Sudden serious illness, serious health conditions caused by an accident, or death of the insured or their spouse, partner, parents, parents-in-law, children, children-in-law, siblings, grandparents, grandchildren, brothers/sisters-in-law, or a person whose name is added to the policy.

Worsening of an existing illness of the insured, pregnancy, vaccine intolerance, unexpected dismissal from work, unexpected call to military service during the booked trip, filing for divorce by the spouse, failure of final school exams (Maturità) immediately before departure, serious material damage, or burglary at the insured's home requiring their presence. The Travel Cancellation Insurance is valid for up to 6 people who booked the stay together and are insured, even if one of the above reasons affects only one person.

PLEASE NOTE! In the event of a claim, a copy of a certificate from an authority (medical certificate, death certificate, etc.) is always required.

In the event of an early departure due to illness or injury, no direct refund is provided by the hotel. However, we will be happy to provide all the necessary documentation to allow you to submit a refund request to your travel insurance. We strongly recommend taking out travel cancellation insurance, which is also available through our website: https://www.alpstay.eu/en/insurance.asp

Yes, inside the hotel you will find our Blue Restaurant. We are open for dinner from 6:00 PM to 9:00 PM, with Wednesday as our closing day.

To guarantee you the maximum freedom to explore the various nuances of local cuisine, we offer B&B treatment. If you prefer to dine at the hotel, our Blue Restaurant awaits you every evening (except Wednesdays) with an à la carte menu.

The Honesty Bar is a self-service option available 24/7. You can help yourself to items from the fridge bar and pay in cash using the appropriate container, based on the mutual trust that characterizes our "smart" spirit.

Our "all-you-can-eat" breakfast buffet offers a wide range of products suitable for every dietary need. On the Blue Restaurant menu, each dish is marked with specific icons. Please note that while we have gluten-free products, we are not AIC certified. We kindly invite you to inform both the reception and the restaurant staff of any allergies or intolerances in advance.

The Blue Restaurant is dedicated exclusively to dinner service, from 6:00 PM to 9:30 PM. Lunch service is not available.

Yes, we welcome external guests for breakfast every day except Sunday. The cost is €25 per person; we invite you to call in advance to check availability.

Yes, the Blue Restaurant is also open to those not staying at Smart Hotel Saslong. In these cases, we always recommend booking in advance to ensure a table.

Yes, your four-legged friends are welcome. We kindly ask you to always keep them on a leash and by your side. We rely on the common sense and proper conduct of owners to ensure a peaceful and welcoming environment for all our guests.

By choosing Smart Hotel Saslong, you will have access to:

• "All You Can Eat" breakfast.
• Guest Pass (free tickets for local public transport).
• High-speed Wi-Fi available throughout the property.
• Ski room with boot warmers.
• Skipass pick-up service.
• Bike storage.
• Smart Hub: 24/7 access to hot water dispenser, fresh drinking water fountain, and ice dispenser.

To personalize your stay, we offer:

• Blue Restaurant
• Blue Bar
• Guaranteed parking (outdoor or garage): €8 per day
• Electric car charging: €6/h (11kw/h)
• Stay for your dog: €25 per night
• Rental service for Vespa 125 Primavera and electric Fiat Topolino
• Self-service laundry: €5 per wash / €5 per dry
• Luggage storage: €10 per day
• Takeaway breakfast: €25 per person (on request)

Smart Hotel Saslong does not have an on-site wellness area or gym. However, if you wish to exercise or relax, you can ask reception for an updated list of nearby spas and gyms.

Certainly! We have Vespa 125 Primavera and the brand-new electric Fiat Topolino available for your excursions in the Dolomites. You can request information via phone, e-mail, or WhatsApp.

Note for our non-European guests: to drive rental vehicles, you must be in possession of a physical International Driving Permit.

In our Smart Hub, you will find ice, fresh drinking water, and hot water at your complete disposal at any time of the day.

Yes, Smart Hotel Saslong has two charging stations: one dedicated to Tesla cars and one universal for all other brands. The charging power is 11kW and the cost is €6 per hour, for a maximum of 3 consecutive hours. The service cannot be booked in advance as it is based on current availability; for activation, please contact the reception during office hours.

Our laundry is self-service and open 24/7. The cost is €5 for each wash cycle and €5 for each drying cycle (it works with €0.50, €1, and €2 coins). You can use your own detergents or purchase pods directly from the dispenser in the laundry room for €1. For ironing, you can request an iron at reception.

Yes, we provide the Smart Hub, an innovative space ideal for work calls, small meetings, or gatherings. For large groups, we recommend requesting an advance booking of the space.

We are a dog-friendly hotel! We offer a dog shower equipped with specific soap, brushes, towels, and a hairdryer. We also have a dedicated garden on the fourth floor and guarantee daily cleaning of the room. If you need a dogsitter, please ask at reception for a list of local dogsitters.

Yes, Smart Hotel Saslong provides a secure storage area within our underground garage. Access is allowed only via a specific key to guarantee maximum peace of mind. Inside the storage, you will also find charging stations for your e-bike.

Smart Hotel Saslong does not have an internal rental service, but we will be happy to recommend local rental shops directly at the reception.

You can find all maps and layouts of Val Gardena displayed in our lobby, or you can request them directly from the team at reception.

Our team at reception is at your disposal to recommend the trails and excursions best suited to your needs, helping you discover the most beautiful corners of the Dolomites.

It's very simple: just 10 meters from the hotel, you will find the "Soplases" bus stop (direction Ortisei). In just 7 minutes, you will arrive at Piazza Sant'Antonio in Ortisei; from there, simply follow the signs to reach the Seceda ski lift with a short 4-minute walk.

Take the bus at the "Soplases" stop (10 meters from the property) in the direction of Ortisei. After about 7 minutes, get off at Piazza Sant'Antonio. To the left of the church, you will see the Alpe di Siusi ski lift (red cabins), which can be reached on foot in just 2 minutes.

By checking in online and providing us with your email address, you will receive the Guest Passes directly on your smartphone. These are personal QR codes valid for your entire stay, to be scanned every time you board a bus. We recommend always checking your email and, in case of doubt, contacting the reception.

As the skipass is a personal document, you must purchase it independently on the official Dolomiti Superski website (https://www.dolomitisuperski.com/en/). However, for your convenience, you can select the "hotel pick-up" option: we will print it and hand it to you directly at the Smart Hotel Saslong reception.

Yes, inside our underground garage, you will find a dedicated ski room, complete with boot warmers. Access is allowed exclusively via a specific key.

Yes, we actively collaborate with Carlo’s Ski Rental in Ortisei (reachable in just 7 minutes by bus). By booking online in advance, you can request equipment delivery directly to the hotel. At the end of your stay, by prior arrangement with the rental shop, you can leave your skis at the property and they will take care of the pick-up.

You can contact the reception, and we will provide you with a list of ski schools in Val Gardena where you can go to book lessons directly. We recommend visiting your chosen school in person: speaking directly with the school will help you select the course or lesson best suited to your level and needs.

Thanks to our privileged location, you can reach the main slopes of Val Gardena in less than 5 minutes by bus. The nearest lift is Monte Pana (2 minutes by bus), while to access the famous Sellaronda circuit, you can start from the Saslong slope in S. Cristina (5 minutes by bus).

The stops are located just 10 meters from the entrance of Smart Hotel Saslong. You will find one stop in the direction of S. Cristina/Selva and one in the direction of Ortisei. During the winter season, ski buses run approximately every 10-15 minutes.

By checking in online and providing us with your email address, you will receive the Guest Passes directly on your smartphone. These are personal QR codes valid for your entire stay, to be scanned every time you board a bus or ski bus. We recommend always checking your email and, in case of doubt, contacting the reception.